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Frequently Asked Questions

We have put together a list of questions we are most frequently asked if you don't find your question answered on this page, please contact us.

Can you remove make up stains?

Yes we can -
We have removed the following make up thus far from our clients carpets:

*Eye Liner
*Mascara
*Lipstick
*Eye Shadow
*Various types of Nail polish
*Foundation

Insurance?

YES! Public liability £5,000,000
We are fully insured and renew yearly to carry out cleaning on Commercial & Domestic Carpets and Upholstery.

We are happy to provide you with details below;

* This insurance is underwritten by A Plan Insurance UK plc.
* Section 1 Public Liability Limit of indemnity £5,000,000

* Effective date 21 May 2020 00:00
* Renewal date 21 May 2021 00:00
* Expiry date 20 May 2021 23:59

Drying Times?

Generally it takes between 2-3hrs to completely dry your carpets after cleaning in a well ventilated room/home. Carpets are only left damp to touch and not wet or soaked.

How does it work?

BEST Carpet Cleaners use the best Hot Water Extraction machines to clean clients carpets.

Our machines are made to order, with dual vacuums for suction the machine heats up water to 60 degrees allowing water/steam to penetrate your carpets and loosen soil, dirt, mites, stains, skin cells, hair etc and the vacuum suctions removes it from the carpet from deep inside.

We pre-spot heavily soiled and stained carpets with specialist stain remover (Enzyme detergent for food stains), agitate and clean.

Extra effort is always made to remove stains so we may use a smaller hand held tool (for corners and stairs) to add extra effort to stubborn stains always ensuring we do not over saturate the carpets.

Commercial Carpets??

YES - We are professional carpet cleaners with several years of experience working within the commercial arena, we have experience cleaning carpet floor tiles as well as carpet rugs.

We work after hours and through closing to complete our commercial cleans so clients are not inconvenienced in anyway, this allows us more time to complete the job and go back over any stubborn areas.

We have commercial client references if required.